Q: Do you offer free shipping within the USA?
A: Yes, we offer free shipping on all orders within the USA.

Q: Do you offer international shipping?
A: Yes, we offer free international shipping worldwide.

Q: What is your shipping timeframe?
A: We strive to process and ship orders within 1-2 business days. Shipping timeframes within the USA typically range from 2-5 business days. Please note that delivery times may be affected by factors such as holidays, inclement weather, or other unforeseen circumstances beyond our control.

Q: What are your accepted payment methods?
A: We accept major credit cards, such as Visa, Mastercard, as well as PayPal for online purchases within the USA.

Q: What is your return policy?
A: We offer a 14-day return policy for eligible items. The item must be in its original condition, with all tags and packaging intact. Please refer to our Returns & Exchanges page for more information.

Q: Do you offer any warranties on your jewelry?
A: Yes, we offer a unlimited warranty on our jewelry against defects in materials and workmanship. The warranty period may vary depending on the item. Please refer to the product description or contact our customer service for more information.

Q: How do I determine my ring size?
A: We provide a ring size chart on our website to help you determine your ring size accurately.

Q: Can I customize or personalize a piece of jewelry?
A: At this time, we do not offer customizations or personalizations on our jewelry. All items are sold as-is and cannot be modified.

Q: How do I care for my jewelry?
A: We provide care instructions for jewelry on our website. It's important to follow these instructions to ensure the longevity and beauty of your jewelry.

Q: Can I track my order?
A: Yes, we provide order tracking information via email once your order has been shipped.

Q: What if I have a question or need further assistance?
A: If you have any questions or need further assistance, please don't hesitate to contact our customer service team. You can reach us through our contact us page, email, or phone during our business hours, which are listed on our website.

Q: Do you offer gift message?
A: Yes, we offer gift message. You can select this option during the product selection process on every product page.

Q: Do you offer any promotions or discounts?
A: Yes, we periodically offer promotions and discounts on select items or during special occasions. You can sign up for our newsletter or follow us on social media to stay updated on our latest promotions and discounts.

Q: Are your diamonds and gemstones ethically sourced?
A: Yes, we are committed to ethical sourcing and strive to use conflict-free diamonds and gemstones in our jewelry. We work with reputable suppliers who adhere to ethical and responsible sourcing practices.

Q: Can I request a jewelry appraisal for insurance purposes?
A: We do not provide jewelry appraisals. However, you can have your jewelry appraised by a qualified appraiser independently if you require an appraisal for insurance purposes.

Q: What if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact our customer service team immediately with photos of the issue. We will work to resolve the issue and provide a replacement or refund as appropriate.

Q: Do you offer ring resizing services?
A: We currently do not offer ring resizing services. It's important to ensure that you order the correct ring size at the time of purchase. You can refer to our ring size chart or visit a local jeweler for accurate sizing.